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We believe in Customer Service whole-heartedly. If you have any questions or concerns, contact us anytime.

There are no minimum orders, and we offer combined shipping rates on all of our items. We use the USPS exclusively as our preferred carrier. Orders are shipped First Class or Priority Mail, and since we ship within 24 hours of receiving your cleared payment, your items should be in your hands within just a few days time. No U.S. order will ever be more than $8.95 for shipping! All our packages are sent out fully insured for your protection.

US Orders

We are currently accepting orders online and through the mail. Please use the shopping cart even for mail orders, this will help your order be as error-free as possible and accurately calculate your shipping amount. Simply print off the completed order page and mail it to us with your payment. PLEASE double-check to ensure that your email address and other information is correct and up to date.

Online payment methods include credit cards, eChecks and cash through PayPal. Orders will be shipped as soon as your chosen payment type clears. For mail orders, payment types accepted include cashier's checks, money orders, personal checks and business checks. Please be aware that when ordering by mail, orders will not be shipped until your payment clears the bank. We regret having to use and enforce this policy, but the number of illegal money orders, bogus cashier's checks and 'rubber' checks have increased astonishingly over the last few years!

All orders will be processed and shipped within 24 to 48 hours of a cleared payment; special and custom orders are the exception, and clear terms for those will be established prior to the actual order.

Shipping charges are based on the weight and not a flat fee. This may be a little more complicated than the flat fee system, but it saves you money, and who wants to spend a lot of money on shipping charges?

International Orders

International customers are welcome here! Online ordering only at this time, and all orders are processed through PayPal. PLEASE double-check to ensure that your email address and other information is correct and up to date. If you really need an alternative method of ordering, please contact us before placing an order.

All orders will be processed and shipped within 24 to 48 hours of a cleared payment; special and custom orders are the exception, and clear terms for those will be established prior to the actual order. Items will be shipped using International First Class Mail or International Priority Mail.

Returns & Problems -- All Orders

If there is damage to your items, please keep all of the original packaging and contact us immediately. If there is any other problem with your order, please contact us and let us know what it is. We take pride in our Customer Service! We have a 'No Questions Asked' return policy. If, for any reason, you should decide to return our products, please email us requesting a Return Merchandise Authorization (RMA). There is no restocking fee, but you are responsible for the return postage amount. Items must be returned within 30 days of the purchase date and be in the same condition they were in when sent to you, including the original packaging.

Thanks for stopping by, we hope you enjoy the time spent in our store. Comments and requests are welcome!
Last Updated: 5 Mar 2008 01:47:52 PST home  |  about  |  terms  |  contact
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